Shipping Policy

At Sams Online Traders, we strive to provide reliable and efficient delivery for all customer orders. This Shipping Policy outlines how we handle processing, shipping, and delivery of products.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed the next business day.
  • Processing times may vary for custom or special-order items.

Shipping Methods & Carriers

  • We ship orders using trusted carriers such as FedEx, UPS, DHL, USPS etc.
  • Sams Online Traders reserves the right to substitute carriers if needed to ensure timely delivery.

Shipping Costs

  • Shipping costs are calculated at checkout based on order weight, dimensions, and destination.
  • Promotional Free Shipping offers, if available, will be displayed at checkout.

Delivery Times

  • Estimated delivery times are provided at checkout and depend on the chosen shipping method and destination.
  • Standard delivery: 3–5 business days (within USA region).
  • International delivery: 7–21 business days, depending on customs clearance and destination.

Order Tracking

  • Once your order ships, you will receive a confirmation email with tracking information.
  • Customers are responsible for monitoring their tracking and ensuring someone is available to receive the package.

International Shipping

  • International customers are responsible for all applicable customs duties, taxes, and import fees.
  • Sams Online Traders is not responsible for delays due to customs clearance.

Shipping Restrictions

  • Certain products may have restrictions on shipping to specific regions due to regulations.
  • We do not ship to P.O. Boxes unless otherwise specified.

Damaged or Missing Items

  • Customers must inspect packages upon delivery.
  • For your protection, please inspect the package before accepting delivery. If you find any visible damage, refuse the shipment and immediately contact Sams Online Traders. This immediate action is essential for us to process a carrier claim and send you a replacement promptly.
  • If any item is missing from your order, please report it to Sams Online Traders within 24 hours of delivery.
  • Claims for lost or stolen shipments must be reported within 14 days of invoice date.

Contact Information

For questions regarding these Terms & Conditions, please contact us.
 
Sams Online Traders.
104 S CENTRAL AVE STE 5, VALLEY STREAM, NY 11580-5410 USA
Email: omer@samsonlinetraders.com